Privacy Policy

Overview

This Privacy Policy explains how the SwoonLine developer shown on the Google Play listing handles information for the SwoonLine Android app, this website, and support communications. The connected V2 edition has different data practices from the earlier V1 offline edition.

Privacy questions, account-deletion requests, and player support may be sent to support@crushlinegame.com.

Developer and privacy contact

Google Play public developer name: Gula.

Developer and data controller: Gula, operated by HE LIHUA.

Country or region: Hong Kong SAR, China.

Postal address: Flat 9, 11/F, The Hudson, 11 Davis Street, Hong Kong.

Privacy requests and player support: support@crushlinegame.com.

V1 offline edition

V1 is a four-story, single-device offline edition. It does not create a Developer cloud account, synchronize game progress to our servers, or send gameplay data to us.

V1 profile choices, story progress, unlocks, achievements, virtual gems, and preferences remain on the device until you reset the app, clear its storage, or uninstall it. We cannot restore or remotely delete V1 local game data because we do not receive it.

V2 connected four-story edition

V2 is a connected, English-language four-story edition for users aged 18 or older. A network connection is required to create or restore a V2 account and synchronize eligible gameplay data.

Guest sign-in creates or restores an account using an installation identifier. An unlinked Guest account may not be recoverable on another device or after app data is cleared.

Google sign-in is optional. Our server verifies the Google authentication token and uses a protected, HMAC-derived form of the stable Google subject identifier. We do not store your Google password, email address, name, profile photo, or ID token as your game profile.

Information V2 processes

• A V2 account identifier and protected Guest-installation or Google authentication identifiers.
• Your chosen player nickname and selected preset avatar.
• Your 18+ confirmation and the versions and times of Terms and Privacy acceptance.
• Cloud game data including progress, dialogue choices, relationship state, unlocks, achievements, daily rewards, and virtual-gem ledger and balance.
• Service, security, and operational logs needed to authenticate users, operate the service, investigate errors, and prevent fraud or misuse.
• Information you voluntarily send to support@crushlinegame.com.

Information V2 does not request

V2 does not ask for contacts, precise or approximate location, advertising ID, IMEI, MAC address, camera, microphone, personal photos, SMS, call records, payment details, or installed-app inventory. V2 has no advertising, real-money purchase, subscription, invite-code, or gift-code service.

Why information is used

We use V2 information to create and operate the account you request, save and restore the game, deliver connected features and media, maintain rewards and virtual items, protect accounts and services, investigate errors or abuse, comply with law, and answer support or deletion requests.

We do not sell personal information or use V2 information for advertising.

Service providers and disclosures

Depending on the released configuration, service providers include Google for optional sign-in and Google Play distribution; Tencent Cloud, COS, and CDN for media and related infrastructure; and the app API, database, email, and hosting providers used to operate V2.

We may also disclose information where required by law or reasonably necessary to protect users, investigate fraud or security incidents, or establish, exercise, or defend legal claims. We do not share V2 information with advertisers or data brokers.

Retention and deletion

We retain a V2 account and its cloud game data until deletion is requested or the account is otherwise deleted under the service rules. Operational, security, and support records are retained only as long as reasonably necessary for service operation, security, fraud prevention, legal obligations, disputes, or legal claims.

Account deletion removes the connected profile, progress, choices, unlocks, achievements, virtual-gem data, authentication links, and active sessions. It does not erase V1 local device data or information held independently by Google.

Use Settings → Account → Delete account, visit https://crushlinegame.com/delete-account, or contact support@crushlinegame.com. Do not send a password or Google ID token.

Security and international processing

We use reasonable administrative and technical safeguards, including TLS/HTTPS for data in transit. No service can guarantee absolute security.

Infrastructure and service providers may process information outside your country. Where required, applicable transfer safeguards are used.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information, withdraw consent where applicable, and complain to a regulator. Contact support@crushlinegame.com to make a request.

Age, changes, and contact

SwoonLine is intended only for people aged 18 or older. If you believe a person under 18 has provided personal information to us, contact support@crushlinegame.com.

This policy may change when the app, services, or legal requirements change. The current version will show its updated date.