SwoonLine / support
Support
Updated October 18, 2026 (revision 4)
Sign-in and account recovery
Use Official Support in the app for account-linked conversations, or email support@crushlinegame.com if you cannot enter. Your Player ID (Support ID) can be copied in current account settings and support views when verified account information is available. It is a support reference, not a password or ownership proof.
Reinstall or change devices
Try the same linked Google sign-in account or a saved manual recovery code. Same-device reinstall protection is separate and depends on a valid strong recovery proof, protected device scope and supported platform backup. A local write is not proof that a cloud backup completed. Recent unsynchronized progress may be unavailable. Signing in on a new device after stronger authentication does not merge accounts or wallets, and an identifier or copied old-device proof alone does not authorize access.
Old and current references
When useful, provide your current Player ID, the old Player ID if remembered, and an optional Google Play GPA order reference. Label a remembered old ID or order reference as unverified. Staff may ask for proportionate proof of control; the references alone do not authorize account restoration, account merging or Diamond grants. Do not send passwords, recovery secrets, sign-in or purchase tokens, full receipts or payment-card details.
Email preview and purchase issues
The app can preview a recovery-help or deletion-request draft, copy it or open your mail app. You must send it yourself. Opening or copying does not prove delivery, acceptance, restoration or deletion. For pending purchases or missing Diamonds, use Bank > Sync purchase status or contact support; do not buy again merely to retry delivery. Balances come from the game account ledger, not by guessing from Play purchase history.
Earlier offline editions
Older offline editions keep progress on the device and may lose it after clearing storage or uninstalling. Their behavior is distinct from connected V3. Existing archived policies remain available at their original paths.