SwoonLine / privacy
Privacy Policy
Updated September 14, 2026
1. Who we are and what this policy covers
This policy explains how we handle information for the SwoonLine V3 connected Android app, the website pages that support it, and support communications. SwoonLine V3 offers interactive stories, account-based progress, virtual gems and Google Play purchases. It is intended for people aged 18 or older.
Our Google Play public developer name is Gula. The developer and data controller is Gula, operated by HE LIHUA, Hong Kong SAR, China. Our postal address is Flat 9, 11/F, The Hudson, 11 Davis Street, Hong Kong. Contact us at support@crushlinegame.com for privacy questions, account-deletion requests and player support.
2. Account and sign-in information
Guest sign-in uses an installation identifier to create or restore your SwoonLine account. An unlinked Guest account may not be recoverable after device loss, clearing app data or moving to another device.
Google sign-in is optional. We process the Google authentication token to verify your sign-in and use a protected form of Google's account identifier to associate it with your SwoonLine account. We do not ask for your Google password or use your Google email address, name, profile photo or ID token as your game profile.
We store your SwoonLine account identifier, your chosen nickname and preset avatar, authentication links, session information, your 18+ confirmation, and the versions and times of your Terms and Privacy acceptance. Linking an eligible Google account from Player Settings preserves your current SwoonLine account. Separate SwoonLine accounts are not automatically merged.
3. Game, purchase and support information
To provide the connected game, we process progress, story and dialogue choices, relationship state, unlocks, achievements, rewards, virtual-gem balances and related game records. The app also keeps account-related data and content on your device to support play and resume progress.
When you purchase gems, Google Play handles the payment. We process the product identifier, purchase token, available order reference, purchase and verification status, gem grants, first-purchase bonuses, refund or reversal information, and the related gem ledger. A purchase is associated with the SwoonLine account used for that purchase. We do not receive your full payment-card number from Google Play.
We also process service and security information needed to operate the app and website, such as network requests, IP addresses, app or device information accompanying requests, and error or operational logs. If you contact support, we receive the information and attachments you choose to send. Please do not send passwords, authentication tokens or full payment-card details.
Our network edge derives a coarse country or region code from the IP address to apply service-availability and security controls. The connected service is not currently offered in mainland China. This does not use GPS or require Android location permission. Network-derived country information can be inaccurate; contact support if you believe a supported connection has been classified incorrectly.
4. Optional usage analytics
Optional usage analytics are off by default. You can control them in Player Settings under Optional usage analytics.
If you enable them, we collect events linked to your SwoonLine account to understand story use and improve reliability. These include sessions, content loading, character and story interactions, choices, media playback, shop and purchase-flow events, structured story feedback, and assignments used to compare feature variations. These analytics events do not contain chat text or payment credentials. They are account-linked, not anonymous.
Turning analytics off stops this optional collection and deletes the stored analytics events, structured feedback and experiment assignments associated with your account. It does not delete the game progress, purchase records or security information needed to operate your account. An account-deletion request is separate.
5. Why we use information
We use information to create and secure accounts, save and restore progress, deliver stories and media, provide rewards and purchased gems, verify purchases, prevent duplicate grants and fraud, handle refunds and disputes, investigate errors, comply with applicable obligations, and answer support and deletion requests. Optional analytics are used to improve stories and service reliability when you enable them.
We do not sell personal information or use it for advertising. The V3 story app does not ask for access to your contacts, location, camera, microphone or personal photo library to play its stories. Images and voice messages supplied by the game are game content.
6. Service providers and other disclosures
Service providers include Google for optional sign-in, Google Play distribution and payments; Cloudflare for network-edge, DNS and security services; Tencent Cloud, COS and CDN for media and related infrastructure; and the API, database, hosting and email services used to operate SwoonLine and respond to support requests. These providers process information needed for their functions. Google also handles information under its own applicable terms and privacy notices.
We may disclose information when required by law or reasonably necessary to protect users, investigate fraud or security incidents, or establish, exercise or defend legal claims. We do not share your information with advertisers or data brokers.
7. Retention and account deletion
We retain your account and connected game data while your account remains open, until you request deletion or it is otherwise deleted under the service rules.
Optional usage-analytics records are kept only as long as reasonably necessary to understand feature use and improve service reliability. Turning analytics off or deleting your account removes the associated analytics records. This does not remove the game progress, purchase records or other information described below.
Account deletion removes your connected profile, authentication links, active sessions, progress, choices, unlocks, achievements, account-linked analytics, and the account's spendable gem balance and ordinary game records. The app also removes the corresponding account data it manages locally, subject to completing its local cleanup. Uninstalling the app or clearing app storage alone does not delete the server account.
Some payment information remains after account deletion for purchase verification, refunds, fraud prevention, disputes, accounting and other applicable obligations. This includes purchase and order references, verification and reversal status, grant and first-bonus records, and the minimum financial record of gem credits, reversals and related adjustments. We remove the direct link to your deleted SwoonLine account. This does not make all payment records anonymous or erase records held independently by Google.
Operational, security, financial and support records are retained for as long as reasonably necessary for their stated purposes, including applicable legal obligations, disputes and legal claims. The period depends on the record and the reason for keeping it.
To request deletion, use Player Settings → Permanently delete account, visit our Delete account page (https://crushlinegame.com/delete-account/), or contact support@crushlinegame.com. The page explains the effects of deletion and how to request it without the app.
8. Security and international processing
We use reasonable administrative and technical safeguards, including TLS/HTTPS for data in transit. No service can guarantee absolute security. Infrastructure and service providers may process information outside your country. Where required, applicable transfer safeguards are used.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to or receive a copy of certain personal information, withdraw consent where applicable, and complain to a regulator. Contact support@crushlinegame.com to make a request. We may need a limited verification step to confirm control of the account or the information concerned.
10. Age, changes and contact
SwoonLine is intended only for people aged 18 or older. If you believe a person under 18 has provided personal information to us, contact support@crushlinegame.com.
This policy may change when the app, services or legal requirements change. The current policy will show its effective date. Contact support@crushlinegame.com with questions.
Earlier editions
The earlier V1 offline edition keeps its game data on the device. The V2 connected edition has its own account and limited-free service model. The September 2, 2026 policy and service information for those editions remain available below. This V3 update does not erase the earlier terms or promise an automatic transfer of accounts, progress or gems between separate environments.