Terms of Use

1. Agreement and eligibility

These Terms govern your use of the SwoonLine V3 connected Android app, its supporting website pages and support services. Before using the account service, read and agree to these Terms and read and acknowledge the Privacy Policy (https://crushlinegame.com/privacy/2026-10-18-r4/). If you do not agree to these Terms, do not use V3. The Privacy Policy distinguishes account-linked custom statistics, automatic Google and TikTok SDK measurement, advertising and fault diagnostics, support diagnostics and account recovery. Advertising identifiers and payment-card details are not used for our first-party account-linked custom usage statistics; the separate Google and TikTok SDK processing may use advertising identifiers where available. The current configured release uses product defaults and has no in-app collection-off control.

You must be at least 18 years old and legally able to enter into this agreement. SwoonLine is fictional interactive entertainment and does not provide medical, legal, financial, psychological or relationship advice.

2. Developer and contact

Google Play public developer name: Gula. Developer: Gula, operated by HE LIHUA, Hong Kong SAR, China. Postal address: Flat 9, 11/F, The Hudson, 11 Davis Street, Hong Kong. Privacy requests and player support: support@crushlinegame.com.

3. Connected accounts

V3 requires an internet connection for account access, purchases, Diamond-priced actions and other connected services. On the account registration/sign-in screen, continuing confirms that you are at least 18, signifies your agreement to these Terms and your acknowledgement of the Privacy Policy, and provides links to both documents. A separate mandatory document-reading or link-opening step is not required to continue. You choose Guest or Google sign-in. The app displays an additional 18-or-older confirmation after you match with a character.

Guest accounts can use an automatic recovery key, a separately saved recovery code, or an eligible linked Google account. Automatic recovery depends on supported Google Play services, Android backup settings and a valid recovery key; it is not guaranteed on every installation or device. Link Google or keep a recovery code outside the app as a backup. Signing into a different account does not transfer or merge progress, Diamonds or purchases.

Your SwoonLine game account, the Google identity used for sign-in, and the Google Play account used for payment serve different functions. Diamonds, purchases and game entitlements belong to the SwoonLine account used for the purchase. Changing a sign-in or payment account does not automatically transfer, combine or duplicate those entitlements. A purchase receipt alone does not merge separate accounts.

Some available story progress is saved first on your device and synchronized with our service in the background. Recovery on another device depends on records that were successfully synchronized. Recent unsynchronized progress may be unavailable after device loss or clearing app data. Cached content may need to be downloaded again when missing, changed or cleared; a download does not guarantee that every feature will work offline. These limitations do not exclude our responsibilities or your mandatory rights under applicable law.

Keep access to your device and linked sign-in account secure. Do not sell, lend or share your SwoonLine account, and contact support promptly if you suspect unauthorized access or a purchase you did not authorize. We may ask for proportionate proof of account control before restoring access, but will not ask for your Google password or full payment-card details.

We may restrict an account for security, fraud, unlawful use or a material breach of these Terms, subject to applicable law.

Before starting a new Diamond purchase, the current app requires a confirmed recovery method. Recovery codes provide access to your account and must be kept private. You can replace or revoke them in account settings. Existing purchases remain subject to verification and reconciliation even if a recovery method is unavailable.

4. Diamonds and Google Play purchases

Diamonds are SwoonLine's in-game virtual currency, also referred to as gems in some earlier screens or documents. Current Google Play Diamond packs are one-time consumable purchases, not subscriptions, and do not renew automatically.

V3 offers consumable Diamond purchases through Google Play. The current packs contain 20, 40, 100 or 200 base Diamonds. The first qualifying purchase of each pack on a SwoonLine account includes a 20% bonus, for totals of 24, 48, 120 or 240 Diamonds respectively. Further purchases of that pack provide its base amount. The app and Google Play show the applicable price and currency before purchase; regional prices may differ.

Our server must verify a purchase before granting Diamonds. Pending, cancelled or invalid transactions do not grant Diamonds. Rechecking the same verified purchase does not grant it a second time. Purchases are associated with the SwoonLine account used for them.

Some story choices, media, unlocks or other game actions use Diamonds at the game price shown for that action. Confirming such an action spends Diamonds from your account; it does not itself make another Google Play purchase. Free content and earned rewards may also be available as shown in the app. V3 does not apply the earlier V2 limited-free treatment to every Diamond-priced action.

Diamonds and other virtual items are licensed game features, not money, legal tender, property or stored value. They have no cash value and cannot be sold, transferred or redeemed for cash, or used outside SwoonLine.

Prices, pack contents, reward eligibility and promotional periods are shown before the relevant purchase or action. Changes apply to future transactions; they do not retroactively reduce the quantity promised for a completed purchase. Any future subscription service would have its own renewal and cancellation disclosures before you subscribe.

5. Purchase problems, refunds and adjustments

If a purchase is pending or Diamonds appear to be missing, open Bank → Sync purchase status or contact support@crushlinegame.com. Do not repeat a purchase just to retry delivery.

Refunds and payment disputes are handled under the applicable Google Play process and law. A refund or reversal may cause the corresponding Diamond grant to be removed. If refunded Diamonds have already been spent, later Diamond credits from Google Play purchases may first offset that in-game shortfall. This is a Diamond-balance adjustment, not authorization for a new charge to your payment method. A refund does not reset the first-purchase bonus already used on that account and pack.

Nothing in these Terms limits your mandatory consumer rights or an applicable Google Play refund process. Deleting your SwoonLine account does not itself submit a refund request.

6. License, content and acceptable use

Subject to these Terms and applicable store terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use SwoonLine for non-commercial entertainment. The app, stories, artwork, audio, interface, software and trademarks are owned by or licensed to us.

Do not use SwoonLine unlawfully, fraudulently, abusively or for unauthorized commercial purposes. Do not bypass security or account controls, manipulate virtual balances, distribute modified packages, remove notices or introduce malicious code. Do not reproduce, redistribute, sell or commercially exploit protected content except where a non-waivable law permits it.

7. Availability, changes and deletion

The connected service is not currently offered in mainland China. Availability may vary by country or region. V3 depends on internet connectivity and third-party platforms. We may update, correct, change, suspend or discontinue features, stories, rewards or technical requirements while respecting mandatory consumer rights. We do not guarantee uninterrupted service, compatibility with every device or restoration without a valid supported account credential or successfully synchronized data.

For planned changes that materially affect access to paid content or the connected service, we will provide reasonable advance notice where practicable and explain available options. Urgent security, legal or technical action may require shorter notice. Any remedy or refund required by applicable law or Google Play policies remains available; this section is not a blanket right to remove paid entitlements without responsibility.

To request account and personal-data deletion, open Profile → Account settings → Account management → Remove personal data, visit https://crushlinegame.com/delete-account/, or email support@crushlinegame.com. The app prepares an email containing your Player Support ID after two confirmations. You must send it yourself: opening or copying a draft is not delivery, an accepted request, or completed deletion. After receiving the email and verifying account ownership, processing may take up to 30 days, subject to applicable legal requirements. Completed deletion removes access to the account, its progress, Diamond balance and unlocked content. It does not automatically cancel a Google Play subscription or request a refund; cancel subscriptions separately in Google Play. Retained payment or legally required records remain subject to the Privacy Policy. Purchases on a deleted account cannot be claimed again by a new account.

We may end the license if you materially breach these Terms. Provisions that by their nature should survive, including intellectual-property, disclaimer, liability and dispute provisions, continue after termination.

If you believe an account restriction was applied in error, contact support@crushlinegame.com with the non-sensitive information needed to identify the issue. We will review the request and explain the outcome to the extent permitted by law and service security.

8. Disclaimers, liability and governing law

To the extent permitted by law, SwoonLine is provided as is and as available. Nothing in these Terms excludes warranties, rights, remedies or liability that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive loss arising from use of SwoonLine.

These Terms are governed by the laws of Hong Kong SAR, China, without removing mandatory consumer protections that apply where you live. If a provision is unenforceable, the remainder continues in effect. These Terms, the Privacy Policy and applicable store terms form the agreement governing SwoonLine V3.

9. Changes and contact

We will identify each revision and its effective date. Material changes will be brought to your attention in the app or through another appropriate service notice, with an opportunity to read the revised documents. The current release's Google and TikTok SDK product defaults, account-linked custom-event qualifications and read-only privacy information are described in the Privacy Policy. A product configuration, a legal-document acknowledgement or continued use is not a record of a separate manual advertising choice and does not itself obtain consent that applicable law requires separately. Publishing revised documents does not, by itself, establish a lawful basis or that every legal condition has been met.

The previous V3 version remains available in the legal archive. Questions and complaints can be sent to support@crushlinegame.com. We encourage you to contact us to resolve a problem, without limiting your right to seek a remedy or contact a competent authority.

Earlier editions

The earlier V1 offline edition keeps its game data on the device. The V2 connected edition has its own account and limited-free service model. The September 2, 2026 policy and service information for those editions remain available below. This V3 update does not erase the earlier terms or promise an automatic transfer of accounts, progress or gems between separate environments.

The September 14, 2026 V3 revision remains available at https://crushlinegame.com/terms/2026-09-14-r2/. Older app versions may continue using that revision during the rollout; their collection settings are not silently changed by publishing this document.

The September 17, 2026 V3 revision remains separately available at https://crushlinegame.com/terms/2026-09-17-r3/. Older45 apps keep their declared R3 document pair and recorded choices; publishing revision4 does not silently change them.